Returns & Refund Policy
I hope that you love the Products as much as I do. However, if you’ve changed your mind about a Product and it’s within 28 days of receipt of your order, I will be happy to exchange it or give you a refund.
In Either Case
If you’ve changed your mind, or have decided to cancel the Contract you will receive a full refund of the price paid for the Products in accordance with our Refund Policy set out below.
If you’ve decided you’d like to exchange the Product, please let us know on the invoice with the returned Product. If you have not informed us that you would like to exchange the Product, we will provide a refund.
Simply post the Product to us at the address below, (including a copy of the invoice). As the postal system is outside of our control, Products are returned at your own risk.
Unit 131, 62 Portman Road
Reading, Berkshire, RG30 1EA
Our refund policy
We will refund the price of the Products, our standard UK delivery and reasonable return costs incurred if you have:
- cancelled the Contract in accordance with your legal rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or
- returned any unwanted Products to us within 28 days of your order
Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase. Any refund due will be processed within 7 days of satifactory returned items.
You must take reasonable care of the Products while they are in your possession and you will be responsible for any loss we incur if you do not take reasonable care. All that we ask is that the returned Product is sealed, has not been used and is in a re-saleable condition.
If the Products are faulty, damaged in transport or mis-described, please return the items to us as soon as possible.
We will examine the returned Product and notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 7 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty, damaged or mis-described Product.
Products returned by you because of a fault, damage in transport or mis-described will be refunded in full, including a refund of the delivery charges for sending the item to you.